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VeriCenter offers customer service and support 7 days a week, 24 hours a day. Our service and support strategy depends on reactive and proactive processes, as well as multiple entry points into our service delivery process. For example, we provide a customer Contact Center, where your request is received, entered, analyzed, promoted to the appropriate organization for remediation, tracked, and ultimately closed. Part of the closed-loop process includes a survey of your satisfaction with our resolution of the incident. VeriCenter deploys internal quality assurance processes to measure our ability to meet your expectations. Based on your feedback, we implement changes to continually improve our performance and your satisfaction with our service.
Doing a great job of reacting to your call is actually the final step of VeriCenter's service delivery process for ensuring that your service level agreement (SLA) is met and exceeded. Early on, we take steps to assure that we will meet your expectations and SLA through our infrastructure and through standard processes and procedures. Any customization or deviation from standard process or infrastructure is thoroughly tested prior to production.
Our proactive process includes planning and reviews for service assurance, service delivery, and technical architecture. We engage in these activities to design and implement service that meets your specific requirements, whether your needs are simple or complex and whether they include uptime requirements, performance goals, or other aspects of your VeriCenter infrastructure environment. Our highly skilled technical resources guide your organization through a detailed and ongoing set of processes, all intended to meet and exceed your SLA.
Once you move into production, VeriCenter's monitoring and support services teams proactively manage your infrastructure and act to detect and remedy issues, many times before you even realize there is a problem. VeriCenter believes that proactive initiative is the backbone-and the true measure-of outstanding customer support.
Customer support at VeriCenter is not an afterthought, nor is it the responsibility of a single organization; it is our way of doing business. We deliver satisfaction by engaging all our resources and directing their efforts to deliver the desired service experience.
You can reach VeriCenter's Contact Center via a toll free number or email:
Toll Free: 866-823-6837
Email: customerservice@VeriCenter.com
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