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Remote managed services are an increasing form of selective outsourcing, which enable organizations like yours to outsource the burden of managing your IT infrastructure. You can focus on your core business and competencies and place the responsibility for managing IT functions to VeriCenter, while allowing you to maintain ownership of your assets.
VeriCenter Remote Management Services delivers on the promise of IT outsourcing. Our offering provides a cost effective solution to you, while maintaining superior customer service. VeriCenter is focused on providing the right solution, focus and operational excellence to your organization.
The Right Solution
Remote Management Services from VeriCenter provide proactive monitoring and management support across your environment. We perform incident correlation, dynamic data mining, and on demand trend analysis. Most importantly, VeriCenter provides mission-critical insights into events before, during and after they occur.
VeriCenter offers you a choice in services levels, allowing you to select the best fit for your environment. VeriCenter’s two levels of remote services include; Watch and Manage.
VeriCenter’s remote managed Monitoring supports the following:
- 24x7 NOC support
- Project management
- Incident management (Validation, Notification, and Escalation)
- Reporting
VeriCenter’s remote managed Management solution includes the above services in addition to the following:
- Incident Resolution
- Proactive Problem identification
- Problem management (Error control, Root cause analysis)
- Change management coordination, review, risk assessment, and justification
- Release management planning, deployment, and acceptance
- Configuration management (identification, planning, control, and optimization)
- Reporting and Proactive Services (performance tuning, patch maintenance and installation)
The service levels are applicable to all services provided by VeriCenter, including:
- Applications and Databases
- Operating systems
- Network and infrastructure components
- Hardware
Operational Excellence
Continuous availability and optimal performance of our customer’s network environment are crucial to successful operations. Network downtime can have a devastating impact on your business, often resulting in lost revenue and customer dissatisfaction. VeriCenter’s proactive monitoring and management addresses this issue. Within our correlation engine we have a database of over 18,000 best of breed monitored support types. These correlation technologies are referred to as Management Action Plans (MAPs). MAPs serve as a basis for actions and activities to be conducted when specific events occur. Through centralized coordination of events; proper fault isolation and diagnostics are effectively delivered, thereby achieving the highest level of quality control and minimizing corporate risk.
Cost Reduction
Companies like yours are faced with the dilemma of how to do more with less. How can you support the needs of the business groups while controlling costs? VeriCenter keeps overhead costs at a minimum for our customers in two areas: augmentation of IT staff and proactive event identification.
As computer systems and database applications continue to grow in size and complexity, the demands placed upon the individuals responsible for ensuring the continued operation of these technologies have become more sophisticated and burdensome. VeriCenter can ease this burden by providing expertise in areas your IT department may have gaps, reducing the number of full time IT staff and the number of special experts you may require.
The proactive nature of our monitoring agent, allows VeriCenter to identify potential problems and resolve incidents from your remote offices and colocation facilities before they become business impacting. VeriCenter’s Remote Management Services offering takes care of the “noise” of event management by validation of events and responding to critical alerts in a consistent, effective manner.
Value
VeriCenter’s Remote Management Service offering provides you a comprehensive view of all aspects of your IT environment. We monitor and manage critical components such as complex databases and critical corporate operations. Our correlation engine and proactive monitoring agent ensure a holistic approach to monitoring your systems. We can view individual events in a broader parent/child relationship, improving issue identification and resolution.
VeriCenter also provides 24x7 web based reporting and management through our customer portal, including performance reporting. You can select from preformatted reports or generate customized reports, depending on your need.
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