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VeriCenter understands that there is no substitute for having competent people within arm’s reach of your equipment, 24x7, no exceptions. In today's competitive business environment, a responsive team of qualified technicians, permanently available to perform your physical-layer tasks, is invaluable. VeriCenter’s onsite services provide that permanently available function. Full-time VeriCenter employees are onsite at all data centers at all times. These teams become familiar with your hosted infrastructure and are standing by to serve as an extension of your staff. VeriCenter onsite services include:
Reactive Support
“Smart hands and feet” are available for performing reboots, reporting visual display information from devices, establishing “crash cart” connections for console commands, performing issue diagnosis or troubleshooting at the direction of the customer, and performing emergency break-fix component replacement or ad-hoc services at the customer’s request.
Proactive Support
VeriCenter resources can perform regular maintenance activities and scheduled tasks, such as backup tape rotations, scheduled restarts and reboots, planned testing, and other agreed-upon project work, as directed by the customer.
Shipping and Receiving
Customers can request use of a VeriCenter facility shipping address, loading dock, and shipping/receiving processes for devices, parts, software, or other items needed for their hosted environment. VeriCenter onsite services are available to accept, confirm, and store customer shipments, as needed.
Vendor Coordination and Administration
VeriCenter onsite resources will coordinate with your vendors to arrange for approved onsite access to equipment. Often, our customers use VeriCenter onsite services for assistance with customer-initiated auditor reviews or hardware/software/developer vendors requiring onsite secure access to their equipment or environment.
Asset Management
VeriCenter onsite resources are available to perform customer asset management processes and procedures as described by customer documentation. Assistance with auditing physical assets and ad-hoc asset reporting is also available.
Telecommunications Demarcation Administration
VeriCenter onsite resources can assist with or perform coordination of telecommunications vendors and associated services. Support for cross-connection services is available to deliver connectivity directly to customer environments via premium internal wiring infrastructure. VeriCenter onsite staff will coordinate installations with telecommunication vendors and will be available for troubleshooting issues, as required.
Cable Plant Services
Based on customer-specific requirements, VeriCenter onsite resources can assist with designing and implementing cable plant systems to efficiently and reliably deliver connectivity throughout your hosted environment. On-staff cabling technicians coordinate design, termination, and testing to meet the industry standard requirements for all types of connections.
Implementation Services
VeriCenter onsite resources are available for customer-directed assistance with customer implementations, such as racking equipment, cable management, labeling connections, powering-up equipment, initializing services, installing software, and preparing environments for production use.
Physical Security Services
VeriCenter onsite resources strictly adhere to formally documented security processes and procedures regarding physical security. Check-in verification and authentication are required elements of site access for customers, or representatives of customers, in all cases. Video surveillance systems provide recorded evidence of traffic and can be shared with customers, if warranted. Customers’ specialized physical security needs can be met by VeriCenter onsite resources where business requirements dictate.
Engineering Services
Local or centralized electrical and mechanical engineers are available to consult with customers about data center power and cooling requirements, Early Warning Alarm (EWA) environmental systems, infrastructure planning and equipment layout, and any other physical or environmental area, as needed.
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