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VeriCenter's standard backup includes data such as transactions and content. Your VeriCenter Solutions Architect or Account Manager will work with you to identify those files and directories you may want to add to this standard set of data that is included in each weekly backup.
Simply put, we approach the backup process with the end in mind, namely the prospect of using the backup tape to do a restoration. In most cases a restore is used to recover a single file or directory, but there are times when an entire database has to be restored. In both of these cases, the data included in the Standard backup is sufficient. Rarer still are bare-metal restores, a complete rebuilding of the server due to disk failure or other hardware failure that causes data corruption. Some customers believe it is necessary to have a comprehensive backup of everything on the server for this rebuild process when, in fact, that is not the case. When we must rebuild a server, we first load the operating system and applications from one of our servers dedicated to that purpose and then load the applications (typically from a CD). The backup tapes are then used to retrieve the aforementioned transaction or mutable data. So, unless you have a company policy that requires additional files or directories be kept on tape, our Standard backup should be ideal. This enables us to provide the recovery capability required while conserving resources and decreasing cost to our customers.
The point of backing up data is to be able to restore it should there be a logical corruption or a hardware failure -- that could require anything from replacement of a single file to rebuilding an entire server. Our goal is to begin data restoration within 30 minutes of your request, provided the backup tape is archived onsite at the VeriCenter data center. If the tape must be retrieved from our offsite vaulting vendor, then our 30- minute commitment doesn't begin until we receive the tape. It can take from 2-4 hours to receive a tape from offsite vaulting.
The time it takes to complete the restore once it begins depends on the amount of data, the throughput of the network and the performance of the server being restored. Therefore, it's not possible to give you accurate timeframes in this document for restoring a file or server. However, we can give you a solid estimate when we actually begin a restore job.
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