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When customers choose VeriCenter, they place a significant degree of trust in our ability to deliver. In fact, we are viewed as a trusted IT partner and as an extension of their IT staff.
VeriCenter provides service management every step of the way. You can expect premium customer support that is perfectly tailored to your managed environment and requirements. Customer Support staff are available 24 hours a day, 7 days a week - no exceptions.
Handpicked to match the specific needs of each customer, our Service Managers handle customer activations and the implementation of major change requests. They also track and manage contract and SLA compliance, and proactively monitor client satisfaction via quality of service inquiries and ongoing communications with customer staff.
Advanced tiers of technical support are automatically brought to bear in response to emergency technical issues for hosted environments. These resources can be engaged on an ad-hoc basis for consulting, planning or other non-time sensitive issues.
Formal monitoring, logging and event management processes are employed in the Network Operations Center (NOC). This level of technical support is included with every level of service offering from VeriCenter.
You can reach VeriCenter's NOC via a toll free number or email:
View Your Environment - Anytime, Anywhere
The Web-based Customer Support Portal provides customers an interface to their
managed environment. VeriCenter customers use this tool to generate health reports,
submit service calls, manage access lists, create trend reports and monitor
incidents. This visibility and control
allows for a more customized, real-time view of system performance than many
enterprises have deployed for themselves.
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