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CustomerFirst is more than a motto at VeriCenter. It is a central element of our business strategy and a core component of our company culture. CustomerFirst serves as a call to action to each and every VeriCenter employee to ensure we are focused on your business.
Our CustomerFirst focus is embodied in our mission, our core values, and our customer communication.
- Our mission is simple: to deliver the best service experience in the industry. Carrying out this mission has been key to our tremendous growth.
- VeriCenter's core values define how we serve customers and we've maintained these ideals since our inception. Under our CustomerFirst program, all employees are evaluated based on VeriCenter's cultural success factors and core values:
- Go the extra mile for the customer
- Display a positive and resilient attitude
- Be action-oriented: "run to trouble" if it arises
- Deliver results within the framework of the team
- Promote teamwork and collaboration
- Stay committed
- VeriCenter's CustomerFirst program emphasizes consistent dialog between customers and the company. Each new VeriCenter customer is greeted with a series of welcome letters as he or she progresses through the stages of contract negotiation, provisioning, pre-production support and production support. And, it doesn't end there, we keep in touch with quarterly newsletters that include convenient customer service surveys.
Additionally, our customer portal provides users with real-time access to key data and reports about infrastructure. Customers have access to our electronic trouble ticket system, monitoring reports, backup reports, asset inventory data and other key operational data.
We invite you to experience how our commitment to service underpins everything we do. This dedication has allowed us to grow, and it will continue to help us serve your business needs.
If you would like to discuss a customer satisfaction issue, please fill out the form below and customer representative will contact you.
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